As a Delivery Manager at Efigence, you will be responsible for ensuring the timely and high-quality delivery of digital solutions for our clients across integrated internal teams. You’ll act as a strategic liaison between technology, business, and client stakeholders – owning delivery outcomes, managing escalations, supporting pre-sales, and driving continuous improvement across services and platforms. This position reports to the Head of Delivery. 

Your Responsibilities:

🔹Own delivery performance for assigned client projects and accounts, ensuring alignment with SLAs, KPIs, and quality standards. 

🔹Lead issue resolution and escalation management, including investigation, root cause analysis, and corrective action planning. 

🔹Coordinate cross-functional collaboration between design, engineering, product, and business teams to support service transitions, new implementations, and platform upgrades. 

🔹Oversee quality assurance processes, ensuring consistency, reliability, and accuracy in client deliverables. 

🔹Protecting project profitability and driving delivery excellence as part of Efigence’s strategic growth.

🔹Support onboarding and offboarding of projects, including documentation review and process coordination. 

🔹Monitor and report on delivery health, including project status, risk management, and performance dashboards. 

🔹Drive automation, agile practices, and process improvement initiatives to enhance delivery efficiency and client satisfaction. 

🔹Participate in strategic workshops and review meetings with clients to ensure transparency, alignment, and long-term partnership growth. 

🔹Support pre-sales activities by contributing to proposals, solution design discussions, project estimations, and scoping sessions in collaboration with commercial and technical teams. 

🔹Verification of project hours and subsequent client invoicing.

Who Are We Looking For?

✅3–5+ years of experience in service delivery, IT project management, or client-facing roles within fintech, digital, or software development organizations. 

✅Proven ability to manage client expectations and deliver against aggressive timelines and SLAs. 

✅Strong leadership and stakeholder management skills, including experience working in a matrixed or agile environment. 

✅Excellent communication skills (English C1+ required, both written and spoken). 

✅Strong problem-solving abilities and analytical mindset. 

✅Proficiency with project management tools (Jira, Confluence, etc.) and familiarity with data-driven decision-making. 

✅Experience with agile delivery methodologies (Scrum, Kanban, SAFe) preferred. 

✅Familiarity with banking, finance, or digital customer experience platforms (a strong plus). 

✅Experience supporting pre-sales activities such as scoping, estimations, and solution presentations (a strong plus). 

✅Prior experience within Software Development as a Software Developer, Architect, Technical Team Lead or Technology Consultant (a strong plus).

What Can You Expect from Us?

🌍 Exciting Challenges – Work on impactful projects for leading banks, financial institutions, and enterprises.

🌍 A dynamic, innovative, and multinational work environment. 

🌍 Opportunities for growth and development within a recognized leader in fintech and digital transformation. 

🌍 Supportive Team – Knowledge sharing during Wednesday Wisdom meetings & tech breakfasts.

🌍 Autonomy & Innovation – We welcome your ideas and initiatives.

🌍 Flexible Employment & Competitive Salary.

🌍 Perks & Benefits – Private medical care, English lessons, training budget, and more.

🌍Trust & Transparency – Open communication and a culture of feedback.

If you thrive in a fast-paced environment and love turning plans into results — we want to hear from you!